If you are experiencing issues connecting, please check the following:

1. Check the control panel and make sure your database is still live
2. Make sure you have the correct database credentials. Please copy and paste the password, these are sometimes complicated
3. Are you connecting from your local machine or from a hosted website?
   1. If from your local machine please check your firewall, router and network has port 3306 open.  Your local script or application will need port 3306 open to connect.
   2. If you are connecting from a hosted website please check you are allowed to use 3rd party database providers, some hosts will stop you from using a different provider.